Payment Options
You can redeem your coupon over the phone or in person at your hire station. Coupons cannot currently be used online. However, you can still book your vehicle online and redeem your coupon over the counter. Please note that coupons can only be used on 'pay on collection' bookings.
You can either pay for your vehicle when you book online, or when you collect your hire vehicle. If you choose to pay when you book online, we’ll dip/swipe your card to gain authorisation. If you choose to pay at the station, we’ll dip/swipe your card to gain authorisation for the estimated full hire cost (including extras) but won’t take payment until you return your vehicle. Please ensure that your payment contains both your full first and last name in order to the complete the check out. There are some useful extras, such as Fuel Up Front that you can't pay for until you collect your vehicle. These will of course still be reserved for you.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We offer you a couple of ways to pay to make it easy. You can pay online now at a discounted price, or later when you collect your vehicle. The choice is yours. If you choose to pay online now, you’ll pay the cost of your booking up front. Some extras can only be paid for at the counter. We’ll let you know which ones when you book – they will still be reserved for you. When you collect your vehicle, you’ll need to present the card used for your online payment, we’ll dip/swipe your card to gain authorisation but won’t take any payment until you return your vehicle. If you’d rather not pay online now, you can pay at the hire station. When you collect your vehicle, we’ll dip/swipe your card to gain authorisation for the full hire cost (including extras) but won’t take payment until you return your vehicle. Paying now will cost you less than paying later.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We offer you a couple of ways to pay to make it easy. You can pay online now or pay on collection and we'll charge you at the end of the hire. The choice is yours.
We accept Visa, MasterCard, American Express and Diners/Discover credit or charge cards. We do accept debit cards in some locations, however this varies so please be sure to check out our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You can pay using Visa, Master Credit Card, American Express and Diners cards. Remember, the name on the card must match the driving licence of the main driver, and don't forget to bring your credit/charge card when you collect your rental.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If you have prepaid for your voucher directly with us, it's not a problem. You can still collect your hire car. Just be sure to bring all of the other required identification and documentation, including the credit card used to make your booking.
If it's a voucher from a travel agent or broker, however, we need to see it before you can drive your hire car away.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Unfortunately we no longer accept cash on collection.
Remember to bring your credit card when you pick up your hire vehicle. This must be in the same name as the main driver, and the same card used to create your booking.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
A fixed value voucher only covers hire fees up to a certain amount, so you’ll need to provide a payment card in the name of the driver and pay for any extra costs not covered. A full credit voucher covers the entire hire, however much it costs. You can pick up a fixed value voucher from a travel agent.
Yes. In some locations You can pay using Visa and MasterCard debit cards or Maestro cards. Please refer to our location specific terms and conditions for additional information on payment options. Remember, the name on the card must match the driving licence of the main driver. Someone else can't pay on your behalf. And don't forget to bring your payment card when you collect your rental.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We're sorry that you've had to cancel your booking with us. Please first ensure that you have read our Booking Conditions for information on cancellation fees. Once your booking is cancelled, contact us using the icons below to request your refund. Any funds that are to be refunded can take up to 5-7 working days from the date they are processed. If there are any extraordinary circumstances that may affect the above timeframe, our customer care team will let you know. If you have cancelled your booking on the same day you created it, there is nothing to refund as the charges would not have been made until midnight. Any item listed on your statement in this case will be a pre-authorisation hold, not a debit.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
