While we try to provide our service to everyone who books a vehicle, there may be circumstances where we cannot give you a vehicle. Some of these scenarios are below:

• If you did not satisfy the driving licence requirements: A valid driving licence must be provided. An international driving licence or an official English translation, by notary, of the driving licence must be provided if the driving licence was issued in a non-roman alphabet. Additionally, the driver must have held the licence for a minimum of one year, evidence is required to be provided to confirm this minimum duration.
• If you did not satisfy the identification/security check: you must provide the following documents: The payment card used to make the reservation (plus an additional card is required for certain vehicles), a photographic ID issued within the last 10 years, passports, photographic driving licences, national identity cards and government issued certificates are accepted, proof of address, a recent utility bill or bank statement (driving licences are not accepted as proof of address).
• If you had Insufficient funds for the pre-authorisation transaction to be processed
• If you were not within the required age range for the vehicle type
• If you have any unspent driving convictions
• If you did not show up at the rental location to collect the vehicle as per the reservation details
• If you refused to take the vehicle provided and would not accept a replacement vehicle

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Yes, you can make a booking for someone else providing you have access to their credit card. The name on the card must match the driving licence of the main driver who must bring this card when they collect the rental. Need more advice? Call our reservations team.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

In addition to your driving license, we may require proof of address in the form of a utility bill or recent bank statement (less than 3 months old) when you collect your hire vehicle.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

The main driver and any additional drivers must be present at the counter to show their driving licence. Please note that adding another driver will incur a charge; the amount will depend on where you hire your vehicle, but we will tell you what it is there and then. If the additional driver is under 25, the young driver surcharge will also be applied.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Unfortunately you can’t. We need to see your driving licence before you get behind the wheel.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Yes, if you are driving abroad and the country requires it. But this alone isn't enough to hire a vehicle. You also need a driving licence from your resident country.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Whether you're hiring a car or van, you just need a clean driving licence that covers the vehicle you're hiring. Don't worry if you have points on your driving licence. You can still hire a car in the UK if you have six or less points. You must have held your driving licence for at least three years (or at least one year if you are hiring in the UK) and it must be from the country you live in. Please remember to bring your driving licence with you when you collect your vehicle. If you're driving abroad, you and your additional driver will also need to bring your International Driving Permits. But in some countries, such as China, you can only drive if you have a Chinese driving licence.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Driving abroad is easy, because you can use your original driving licence in most of Europe, South Africa, the USA and Canada. If your driving licence isn't in Roman characters (for example, Japanese), or you're hiring in Australia, you will also need an International Driving Permit. Don't forget to review the terms and conditions  when you place the booking, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

"To hire a car in Sweden, you need to be at least 19years of age at the moment of collecting the vehicle and have held a driving licence for at least one year. If you or your additional drivers are under the age of 25, you'll need to pay an extra fee per day. The amount depends on where you hire a car, because the law and insurance terms vary between countries. If the location charges a premium fee, it could cost more. The minimum age you can hire a car also varies from country to country. You can find specific information in our terms and conditions or contact us using the below icons. Check out our vehicles to find further information about specific categories. 

There is currently no age maximum, so long as you have had a full, valid, licence for at least 1 year. Some additional steps may be required for those who are over the age of 75 on the date of scheduled return. Check the location specific  terms and conditions for the country you are renting for more information on age requirements. 

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You just need to bring your:

• Driving licence*  
• Credit card (if it’s a high value vehicle two payment cards must be provided, one of which needs to be a credit card)
• Proof of any discount (such as a frequent flyer card)
• Photo ID for international rentals (such as a passport or driving licence)

You may also need to bring proof of where you live, which could include a recent utility bill or bank statement.  Your driving licence will not be accepted as proof of address.  For more information on the rental requirements where you wish to rent, please review our location specific terms and conditions.

Need more advice? Contact us using the icons below.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.