Linked
Unfortunately no, the name on the rental agreement, the "named" or "main" driver, must remain as it has been reserved. Should the main driver be unable to drive the vehicle or pick up the reservation, the rental must be cancelled and re-booked under the new designated name at current pay at location rates. Please note that for any cancelled reservations there may be cancellation fees as set out in our booking terms and conditions.
If the rental has already begun, you may wish to add an additional driver so that another individual can drive the vehicle, however the named driver cannot be changed.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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In some countries your mileage will be capped. This will be shown in the third step (Prices and Extras) of your booking journey and on your rental agreement. Please note that if you go over your allotted mileage, you will be charged per km/mile.
Need more advice? Contact us using the icons below.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
At the start of your rental, we will ask your card issuer to hold a sum of money for us. This is a temporary hold against the funds you have available on that card. We do not charge your card and no money is taken from your account. Your card issuer will usually present this authorisation hold as a pending transaction that reduces the money you have available to spend.
For further information about the pre-authorisation and the value of the authorisation hold, please click here.
We offer a wide variety of coverage options to ensure complete peace of mind when you are renting with us.
Click through each product to learn more.
- Super Collision Damage Waiver (SCDW)
- Personal Accident Insurance (PAI)
- Windscreen Cover
- Roadside Assistance Plus
- Super Theft Protection
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Already planned a trip? Check your booking.
Yes, if you have Personal Accident Insurance. It also covers you and your passengers if you're injured in an accident, plus any damage to your personal belongings. Personal Accident Insurance isn't automatically included with your rental, but you can purchase it over the counter when you collect your hire vehicle. The cost varies depending where you hire your vehicle. Find out more by using the live chat option below . Before you take out Personal Accident Insurance, it's worth also finding out whether your existing travel insurance already covers you.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If you have already booked your hire vehicle, you will find our contact details in your booking confirmation email. Or simply look up your nearest station. If you still have your hire vehicle and would like to change or extend your hire or request anything else, you will find the contact details on the first page of your rental agreement. Alternatively, you can contact us using the below icons.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
On our website you can only book one hire car at a time. That's not to say you can't reserve more hire cars. Simply make a separate booking. Please remember that if you need more than one car for the same rental period and location they must be under two different drivers name. Please also remember that all rental requirements must be met for the other drivers as well. If you need assistance making or amending a booking, please contact us.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, you can.
Getting lost can be a frustrating, stressful experience. Budget car rental offers dependable, easy to use navigation systems with voice prompts, stocked with helpful features like lane guidance, detailed views of tricky junctions and real-time speed camera alerts.
Budget GPS is offered at hundreds of Budget rental stations worldwide and comes in a range of satellite navigation models.
Worldwide prices will vary.
If you want to check out what other services and products we offer to make your car hire easier, click here.
What you get with Budget Travel Companion Tablet:
- Wi-Fi Hotspot for connecting up to 5 Wi-Fi enabled devices
- TripAdvisor – the "go to" app to find the best places to eat, visit and stay
- Choice of 3 navigation apps including Sygic GPS featuring real-time parking support
- 1GB data per day – enough to browse 300 web pages or watch 4 hours of YouTube videos
- Eventbrite and TodayTix – complete ticketing solution for local shows/events
- Google Translate and XE Currency converter providing support when away from home
Budget Travel Companion Tablet is currently available from selected locations : Birmingham Airport, Edinburgh Airport, Glasgow Airport, Heathrow T3&4, Heathrow T2, Heathrow T5 and Manchester Airport.
If you want to check out what other services and products we offer to make your car hire easier, click h
Yes, our Mobile Wi-Fi offers 500MB of wireless internet per day for up to 5 laptops, smartphones, tablets or any other Wi-Fi-enabled device. Enjoy the freedom of mobile connectivity in or out of your hire car, without exorbitant roaming or hotel data charges.
If you are travelling for business, you can keep in touch with HQ and your clients.
If you are driving with kids, you can keep them entertained on long journeys.
If you want to check out what other services and products we offer to make your car hire easier, click here.
When you rent with us, you can choose from a wide range of technology options.
Budget Travel Companion Tablet
Just be sure to select the device you need ahead of time when booking your vehicle online or when adding to an existing booking.
We always have several active offers to meet our customers needs. Discover our latest offers here. If you have any questions about the offers, please contact us using the icons below and we are happy to help.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand you might get delayed, so we try to be flexible. If you’re running late or need to extend your car rental, please make sure you contact us as soon as possible. Should you return the vehicle late – without notifying us or extending your hire – you may be subject to a late return fee. If you fail to extend the rental and you are more than 29 minutes late returning the vehicle, your rental will be extended and you will be charged an extra day’s rental at current pay at location prices plus a late return processing fee for each day or part of a day until the vehicle is returned.
If you overrun past your agreed return date and time, you will incur a late return fee. If you still haven’t returned the vehicle 24 hours later, then another late return fee will be applied. A late return fee will continue to be added every 24 hour period thereafter, until you return the vehicle to the rental station.
Depending on the country of rental, the daily late return fee will be (inclusive of VAT): £15.00/CHF 20.00/150.00 (DKR, NKR or SKR)/ Between €15 and €18.60 (country dependent) or the equivalent amount in local currency.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We offer a range of products and services to enhance your journey. If you're booking online you can reserve extras including child seats, Mobile Wi-Fi, GPS, Travel Companion Tablets, luggage racks and snow chains for most European journeys. Some extras can only be paid for over the counter. Don't worry if you book online they will still be reserved for you. Just pay for them when you collect your vehicle. In certain countries such as the US, you can only reserve extras over the counter. Remember to plan ahead. Depending where you hire, we'll need 72 hours' notice if you book online. If it's less than 72 hours before your journey, please contact us at the location or contact us.
Please find below a list of the services you can choose from.
Want to add extras? Discover more about our Extras for your journey or contact us.
Breakdowns, however unlikely, may happen but don't worry, we won't leave you behind.
If you need to call for roadside assistance, you must only call us or our roadside assistance provider.
Breakdown Assistance:
- 020 – 79 00 02 (Lines open 24/7)
- +46 8 587 44 751 (Calls from abroad, international rates may vary)
- If you are renting abroad, contact details can be also found on the first page of your rental agreement, or inside the vehicle.
We offer 24 hour emergency breakdown assistance in case you have a mechanical breakdown or are involved in an accident. No matter where or when, we will be there. Please note that our standard breakdown assistance will not cover every situation and additional charges could be also added to your final invoice. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
On your rental agreement you can find the date and time when the rental period ends and the address of the Budget location the car needs to be returned to.
We will send you an automatic reminder SMS before the rental car is due to return.
In case you cannot return the car on time, you have the opportunity to extend the rental without attending the rental location. Please reply to our SMS with the new return date and make sure that the additional charges for the extension are available on your account.
If your rental exceeds the 28 days, it means you have a long-term rental and a new rental agreement should be opened. Please see details here.
In case you would like to discuss your rental extension, you can send us an email or call us during working hours (Monday-Friday 9 AM – 4 PM, CET time +01:00), please make sure including your rental agreement number or the plate number of the car in your email or have this data available before the call.
Rental Country |
Email address |
Phone number |
France |
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Germany |
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Italy |
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Portugal |
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Spain |
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UK |
In case the rental country does not appear in the list above, please contact the rental location.
Any miles or points you collect will usually appear on your next statement. However, it can take a little longer. Rest assured your credits will show up on the following statement, at the latest. If for any reason your credits do not appear you can add them here . If they still have not appeared after this, please contact us using the icons below.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If you're not sure what some of the entries on your invoice refer to, we are happy to help. Please use the below icons to chat, e-mail or phone our customer care department, or click here for more info.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If you booked using your payment card, you will receive an invoice which is simply for your records. At the bottom of the invoice, it should say: No payment necessary. The amount due will be charged to your credit card.
If you would like to know more about how your invoice was calculated please click here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.